F.A.Q.

HOW DO I BOOK AN APPOINTMENT?

Click our YouTube Tutorial to see our simple video of what it looks like to book online for your appointment.

I WOULD LIKE TO HAVE BETTER RESULTS WITH MY CURLS, DO YOU CHARGE FOR VIRTUAL CONSULTATIONS FOR CLIENTS THAT CAN’T COME FOR AN APPOINTMENT?

Hello, long distance curly goddess! We DO have online virtual services, but first, we offer a 15-minute consultation. To view the information and how to book, visit Video Chat Scheduler.



Here is where we can answer your commonly asked questions:

If your answer isn’t here, please check additional information throughout the website. If your question is unique, email us curlyhairalchemist@gmail.com and someone will return to you at their earliest convenience.

HOW CAN I BOOK AN APPOINTMENT WITH YOU?

Visit our Salon Services and our calendar is viewable online. Clients are asked to book themselves online through our easy to click and use portal. The steps are easy. For a very simple and easy way to book, watch our video for instructional steps.

WHAT’S THE BEST WAY TO REACH YOU? 

Please save our contact information in your phone:

Curly Hair Alchemist

Telephone:914-764-4000     

 email: curlyhairalchemist@gmail.com

CAN I CANCEL/RESCHEDULE VIA EMAIL?

You can cancel through email, however, we encourage you to cancel through the online booking system. The fastest way to reschedule or cancel is to view your confirmation email that contains an option to cancel/reschedule.

To refrain from a cancellation fee please send the email 48 before the time of your appointment. We will confirm with a notice or email.

The box selected that you agree to policies, this is why you were charged a non-refundable fee for not showing up for your appointment. Curly Hair Alchemist Studio is not responsible for clients not canceling their appointments.


F.A.Q.

DO I NEED TO DO ANYTHING BEFORE I ARRIVE?

Yes, please read Salon Services page for more information located throughout the page.

I DON'T KNOW HOW TO STYLE MY HAIR FOR MY APPOINTMENT!

The Salon Services page can help you learn the essentials to styling your hair before arrival time.

CAN I CANCEL OR RESCHEDULE ONLINE?

Yes, please review your sms message or email to make those changes.


THERE'S A POSSIBILITY I WILL BE LATE DUE TO THE TRAFFIC, IS THERE A GRACE PERIOD?

We kindly ask you plan accordingly especially when you know you are traveling during high traffic times. We cannot guarantee we will hold your appointment. Or we will abbreviate your service as we cannot have overlapping appointments given within our limited space. Cancellation fees do apply.

IS THERE A WAY TO BOOK MY SISTER AND MOM AT THE SAME TIME?

Yes, please schedule several services as long as there is enough time for all guests the system can accommodate more than one person at a time.

CAN I BRING MY FAMILY MEMBERS TO MY APPOINTMENT?

All customers are scheduled by appointment only. Anyone that does not have appointments will be asked to enjoy the quant shops and food markets around the pleasant neighborhood.

ARE PETS ALLOWED?

We are huge animal lovers! Due to state regulations we cannot allow animals. However we do welcome Service Dogs and they would need proof of their licensure.


F.A.Q.

OTHER QUESTIONS.

YOU OFFER GIFT CARDS? I'D LIKE TO BUY ONE FOR MY WIFE / COLLEAGUE / FRIEND

Yes, you can purchase them at our Gift Certificate page

WHAT PRODUCTS DO YOU RECOMMEND FOR MY HAIR?

Meg will discuss more about what products are best for your hair after a thorough observation during your scheduled appointment. However, we can assist you on what ingredients to look out for. By checking the ingredients in your haircare products the top 4 ingredients to stay away from are as listed; Isopropyl alcohol, Propanol, PEG(all numbers), Sodium Laural Sulfate.

I PURCHASED PRODUCTS OFF THE SHOP’S AFFILIATE LINKS. IF THERE IS AN ISSUE, DO I TAKE IT UP WITH YOU OR THE MANUFACTURING COMPANY?

Thank you for using our links. They help with shipments and offer you the best quality products directly from the company themselves. Any issue you may have, their customer service can help you and their contact is located in your order confirmation email.


WILL MY HAIR LOOK GOOD STRAIGHTENED AFTER A CURLY CUT?

Yes our haircuts do. However, we don't guarantee nor promise end results to be flawless for a blow out. If you'd like to have the option and it is very important to you, we may not be the best fit for you.

DOES THE STUDIO OFFER HAIR COLOR SERVICES?

Our services are haircuts and scalp treatments. We do not offer chemical services.

DO YOU TAKE KIDS? ARE THERE KID'S PRICES?

Yes I take children, and they are the same price as all other ages. You and your child will leave with so much needed education, this will build confidence in your child for the rest of their lives.

ARE MEN ALLOWED AS CLIENTS IN YOUR SALON?

ALL GENDERS are allowed at the salon. I simply ask you are not expecting shorter haircuts under 3 inches. I am not a barber and prefer to work with all masculine individuals who want to work with their curls, not cut them off.

I HAD CHEMO AND MY HAIR GREW IN CURLY, IS THIS NORMAL? CAN YOU HELP ME?

I know going through treatment is painful, especially when you have experienced losing your hair. I am very equipped to work with your new hair and would be honored to work with you as you continue to grow in thicker and healthier.


 

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