F.A.Q.

MAKING YOUR  APPOINTMENT.

CAN I COME IN FOR A CONSULTATION BEFORE SCHEDULING?

I do not offer in person consultations as a single service. However, consultations are included when pre- booked for a service.

CAN I CALL TO BOOK?

A request all booking is done online. This allows you to schedule at your convenience and this information is found on our Salon Services page.

HOW DO I BOOK AN APPOINTMENT?

It is very easy. Click the Book Appointment tab in Salon Services page and you will automatically be directed to a very easy point and click system. Once you fill out your information you will receive an email/text that you have successfully scheduled with Curly Hair Alchemist Studio. We encourage you read our Policies.



I CANNOT GET AN APPOINTMENT FOR A BIT, IS YOUR ONLINE CALENDAR ACCURATE?

Yes, there may be wait times as the calendar continues to roll out every 60 days from current date. Keep an eye out, and we are positive you will find a spot open just for you.

IS THERE A WAITING LIST OR COULD YOU CONTACT ME WHEN AN APPOINTMENT IS AVAILABLE?

At this time the Studio's time is in high demand and we cannot physically keep up with requests for each person who wants to get in on the books. We understand how frustrating this can be as we are sure you need a haircut asap! But please know we've made it very easy for you to see our live calendar at the touch of your fingertips located in our Salon Services page.

WHY IS A CREDIT CARD NEEDED TO SCHEDULE MY APPOINTMENT?

This secures your spot and all information is private and not used without permission of client. Keeping card on file is a convenient feature when checking out. We do kindly request you read our Policies.

HOW LONG WILL I BE AT THE SALON?

Depending on density and hydration level: Curly cut 60-90mins +

Express cut & Refresh 15-30mins


F.A.Q.

AFTER SCHEDULING APPOINTMENT.

DO I NEED TO DO ANYTHING BEFORE I ARRIVE?

Yes, please read Salon Services page for more information located throughout the page.

I DON'T KNOW HOW TO STYLE MY HAIR FOR MY APPOINTMENT!

The Salon Services page can help you learn the essentials to styling your hair before arrival time.

CAN I CANCEL OR RESCHEDULE ONLINE?

Yes, please review your sms message or email to make those changes.


CAN I CANCEL OR RESCHEDULE VIA EMAIL?

These requests are not guaranteed approval due to many factors. All guests are responsible to cancel their own appointments. You can do so very easily by visiting your email or sms message for your appointment.

THERE'S A POSSIBILITY I WILL BE LATE DUE TO THE TRAFFIC, IS THERE A GRACE PERIOD?

We kindly ask you plan accordingly especially when you know you are traveling during high traffic time frames. If you know for sure you will be late, please know you have until 24 hours before your appointment time to re-schedule with our booking system. We do not offer a grace period and non-refundable fees do apply.

IS THERE A WAY TO BOOK MY SISTER AND MOM AT THE SAME TIME?

Each guest can be booked directly after each other by selecting multiple services and you will have those times booked alongside one another. If it is all under name we look forward to meeting you all.

CAN I BRING MY FAMILY MEMBERS TO MY APPOINTMENT?

I kindly ask that your family enjoy the neighborhood shops and restaurants while they wait for your appointment to be completed. We have other guests in the salon who come to enjoy the relaxation and solitude from their busy lives. Thank you for understanding.

ARE PETS ALLOWED?

If allergies did not exist we would be thrilled to have pups and cats and God knows what else. However we do honor Service Dogs.


F.A.Q.

OTHER QUESTIONS.

YOU OFFER GIFT CARDS? I'D LIKE TO BUY ONE FOR MY WIFE / COLLEAGUE / FRIEND

We hope to have GC available summer of 2019

WHAT PRODUCTS DO YOU RECOMMEND FOR MY HAIR?

Meg will discuss more about what products are best for your hair after a thorough observation during your scheduled appointment. However, we can assist you on what ingredients to look out for. By checking the ingredients in your haircare products the top 4 ingredients to stay away from are as listed; Isopropyl alcohol, Propanol, PEG(all numbers), Sodium Laural Sulfate.

I PURCHASED PRODUCTS ONLINE AND THEY HAVEN'T SHIPPED YET.. ARE THEY COMING?

You receive emails directly from TEAM CHA as they are handled and updates to when they are shipped are discussed with you directly. Please re-load your inbox to find these messages awaiting your attention.


WILL MY HAIR LOOK GOOD STRAIGHTENED AFTER A CURLY CUT?

Yes our haircuts do. However, we don't guarantee nor promise end results to be flawless for a blow out. If you'd like to have the option and it is very important to you, we may not be the best fit for you.

DOES THE STUDIO OFFER HAIR COLOR SERVICES?

Our services are haircuts and scalp treatments. If that changes we will sure make a public announcement of these updates.

DO YOU TAKE KIDS? ARE THERE KID'S PRICES?

Yes I take children, and they are the same price as all other ages. You and your child will leave with so much needed education, this will build confidence in your child for the rest of their lives.

ARE MEN ALLOWED AS CLIENTS IN YOUR SALON?

ALL GENDERS are allowed at the salon. I simply ask you are not expecting shorter haircuts under 3 inches. I am not a barber and prefer to work with all masculine individuals who want to work with their curls, not cut them off.

I HAD CHEMO AND MY HAIR GREW IN CURLY, IS THIS NORMAL? CAN YOU HELP ME?

I know going through treatment is painful, especially when you have experienced losing your hair. I am very equipped to work with your new hair and would be honored to work with you as you continue to grow in thicker and healthier.


 

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