F.A.Q.

HOW DO I BOOK AN APPOINTMENT?

Visit Salon Services page.

Select Book Appointment tab--Select Service--View Availability--Select Date/Time--Double Check Date/Time--Fill out best contact information--Credit card is used to hold your appointment--Agree to Cancellation Policy--

You shall receive notification that Curly Hair Alchemist Studio is reviewing your appointment request. Look for a follow-up message soon.

HOW DO I RESCHEDULE/CANCEL MY APPOINTMENT?

Select link that was sent by our automated assistant. From there you can review--add to your personal calendar--book another appointment--reschedule--cancel appointment.

DO I GET CONFIRMATIONS BEFORE MY APPOINTMENT?

Yes, our automated assistant reminds you to confirm via email.



I CANNOT GET AN APPOINTMENT FOR A BIT, IS THERE A WAITING LIST?

We do not hold a wait list. Our online system prompts you to show availability. We ask for everyone's patience as we catch up from the closure of covid. 

I HAD TO CANCEL LAST MINUTE, CAN MY CANCELLATION CHARGE BE STORE CREDIT?

Your cancellation was charged and will not be used as store credit. Please be advised that cancellations made up to 48 hours before a scheduled appointment via your Square Appointment Link will be processed without a penalty.

Cancellations made 48 hours or less before an appointment will be subject to a charge of the service.

If Curly Hair Alchemist Studio cancels an appointment with less than 48 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.

I WAS CHARGED A FEE WHEN I NEVER CAME TO MY APPOINTMENT. I DID NOT GIVE PERMISSION TO USE MY CARD.

The box selected that you agree to policies, this is why you were charged a non-refundable fee for not showing up for your appointment. Curly Hair Alchemist Studio is not responsible for clients not cancelling their appointments.

I HAVE ALLERGIES, CAN I BRING MY OWN PRODUCTS?

Yes. If you know what you are allergic to, please visit our product shop page to view the ingredient labels. This simple step could be the introduction you’ve needed to find high quality products that can serve you in your journey.

CAN I CANCEL OR RESCHEDULE VIA EMAIL?

These requests are not guaranteed approval due to many factors. All guests are responsible to cancel their own appointments. You can do so very easily by visiting your email or sms message for your appointment.


F.A.Q.

DO I NEED TO DO ANYTHING BEFORE I ARRIVE?

Yes, please read Salon Services page for more information located throughout the page.

I DON'T KNOW HOW TO STYLE MY HAIR FOR MY APPOINTMENT!

The Salon Services page can help you learn the essentials to styling your hair before arrival time.

CAN I CANCEL OR RESCHEDULE ONLINE?

Yes, please review your sms message or email to make those changes.


THERE'S A POSSIBILITY I WILL BE LATE DUE TO THE TRAFFIC, IS THERE A GRACE PERIOD?

We kindly ask you plan accordingly especially when you know you are traveling during high traffic times. We cannot guarantee we will hold your appointment. Or we will abbreviate your service as we cannot have overlapping appointments given within our limited space. Cancellation fees do apply.

IS THERE A WAY TO BOOK MY SISTER AND MOM AT THE SAME TIME?

Yes, please schedule several services as long as there is enough time for all guests the system can accommodate more than one person at a time.

CAN I BRING MY FAMILY MEMBERS TO MY APPOINTMENT?

All customers are scheduled by appointment only. Anyone that does not have appointments will be asked to enjoy the quant shops and food markets around the pleasant neighborhood.

ARE PETS ALLOWED?

We are huge animal lovers! Due to state regulations we cannot allow animals. However we do welcome Service Dogs and they would need proof of their licensure.


F.A.Q.

OTHER QUESTIONS.

YOU OFFER GIFT CARDS? I'D LIKE TO BUY ONE FOR MY WIFE / COLLEAGUE / FRIEND

Yes, you can purchase them at our Gift Certificate page

WHAT PRODUCTS DO YOU RECOMMEND FOR MY HAIR?

Meg will discuss more about what products are best for your hair after a thorough observation during your scheduled appointment. However, we can assist you on what ingredients to look out for. By checking the ingredients in your haircare products the top 4 ingredients to stay away from are as listed; Isopropyl alcohol, Propanol, PEG(all numbers), Sodium Laural Sulfate.

I PURCHASED PRODUCTS OFF THE SHOP’S AFFILIATE LINKS. IF THERE IS AN ISSUE, DO I TAKE IT UP WITH YOU OR THE MANUFACTURING COMPANY?

Thank you for using our links. They help with shipments and offer you the best quality products directly from the company themselves. Any issue you may have, their customer service can help you and their contact is located in your order confirmation email.


WILL MY HAIR LOOK GOOD STRAIGHTENED AFTER A CURLY CUT?

Yes our haircuts do. However, we don't guarantee nor promise end results to be flawless for a blow out. If you'd like to have the option and it is very important to you, we may not be the best fit for you.

DOES THE STUDIO OFFER HAIR COLOR SERVICES?

Our services are haircuts and scalp treatments. We do not offer chemical services.

DO YOU TAKE KIDS? ARE THERE KID'S PRICES?

Yes I take children, and they are the same price as all other ages. You and your child will leave with so much needed education, this will build confidence in your child for the rest of their lives.

ARE MEN ALLOWED AS CLIENTS IN YOUR SALON?

ALL GENDERS are allowed at the salon. I simply ask you are not expecting shorter haircuts under 3 inches. I am not a barber and prefer to work with all masculine individuals who want to work with their curls, not cut them off.

I HAD CHEMO AND MY HAIR GREW IN CURLY, IS THIS NORMAL? CAN YOU HELP ME?

I know going through treatment is painful, especially when you have experienced losing your hair. I am very equipped to work with your new hair and would be honored to work with you as you continue to grow in thicker and healthier.


 

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