POLICIES AND PROCEDURES ARE AGREED TO UPON BOOKING AN APPOINTMENT ONLINE AND IN PERSON
ISSUED October 2021
Hey Curlfriend! You're on your way to amazing hair! Upon scheduling your appointment, you have agreed to our Salon Policies by checking the box. All clients are responsible for reading our policies and procedures that have been updated as of October 2021. We cannot wait to see you for your appointment and please email us directly with any further questions. Thank you and have a wonderful day!
Sincerely, C.H.Alchemist Team
PREPARING FOR YOUR APPOINTMENT
Important Arrival Message: We say our curly hair experience is a 50/50 relationship with our guests. We need our guests to follow hair prep guidelines. This helps us as curl expert operators ensure a smooth service to help with your curly hair needs.
Follow These Steps: Following these steps below will be your first assignment and we understand that you may not know exactly the best way to style, but we ask that you do your best and we will help you from there.
How To Arrive with your Hair to your Appointment: Whichever products you are currently using at the moment, we ask you wash, condition, detangle and style your curls to the best of your ability within a 48 hour window of your appointment’s start time. Your hair must be 100% dry (diffused, or air dried) upon arrival.
Avoid!: the use of ponytails, buns, twist outs or any sort of tension to the curl pattern.
Service Fee: If these steps are ignored or not abided by there may be an additional service fee.
Secure an Appointment at our Establishment: In order to secure your appointment, a pre-payment is required to hold your appointment.
Running Late for Your Appointment: We understand that traffic and parking can be an issue. We do offer a 10 minute grace period and courtesy call to the number on file. If the grace period has been reached, the decision to re-schedule will be to the company's discretion. Fees may apply.
Cancellation or Rescheduling before 48 hours: If your appointment is cancelled or rescheduled before our cancellation policy, a % of your pre-payment will be refunded per the companies discretion.
Cancellations Under 48 hours: If your appointment is cancelled, rescheduled or no-show occurs your pre-payment is 0% non-refundable.
SERVICE GUARANTEE, RETURNS AND MORE...
Product Exchanges: We offer exchanges for un-used, un-opened products 14 days within purchase date.
Product Refunds: Products that are un-used and un-opened can be returned within 14 days of purchase.
Services: All services are final sale.
Service Guarantee: We care about every single one of our client's experiences. During the consultation, there is a mutual agreement. Each step is explained thoroughly what to expect. That mutual vision is discussed and confirmed with each client to deliver quality results within the framework of the service. Our salon works as a team to create the vision we see for our guests.
Adjustments Made to Haircut Post Service:
- If the haircut was technically executed and your standards were met, however you would like to change length, shape or style please email us directly and one of our management members will be in touch of what service will be provided for you.
- If you are unhappy with your service and feel it needs an adjustment, we require you get in touch with us via email no more than 72 hours post service. It is crucial to reach back out as we want to fix anything that was not part of the mutual vision to make it technically sound and satisfactory to our client's needs.