POLICIES & PROCEDURES

POLICIES AND PROCEDURES ARE AGREED TO UPON BOOKING AN APPOINTMENT ONLINE AND IN PERSON

ISSUED June 2020

CLIENTS ARRIVING PROCEDURE

 

Client Protective PPE Guidelines

All clients are asked to bring their own loop around the area cloth covering that covers mouth and nose. If you do not have one, we will supply you with one.

Some Things To Know: Your appointment time is your service’s start time. Time efficiency is more thoughtful for us to keep everyone comfortable and it allows frequent cleaning and sanitizing for your experience.

Upon arrival please ring our chime and someone will be with you at our front door entrance. If you are running late, we have a number to call. Please save 914-640-4000 in your contacts.

Your reminder notifications are sent out three days before your scheduled time with more detailed information of how to arrive. Thank you.

Your attention is requested to read our Client Liability Agreement for your protection.

Client Liability Release

CANCELLATION,  

RESCHEDULING &

NO-SHOWS

 

Cancel/Rescheduling

Cancellations made up to 48 hours before a scheduled appointment via your Square Appointment Link will be processed without a penalty.

Cancellations made 48 hours or less before an appointment will be subject to a charge of the service.

If Curly Hair Alchemist Studio cancels an appointment with less than 48 hours notice, a new appointment will be scheduled without penalty to the client, subject to availability.

No-Shows

Please give us a call 914-674-4000 and email us that you left us a message. We'd appreciate hearing from you rather than experiencing a no-show. If a client no-shows a full service penalty applies and that client is no longer welcomed as a guest under our establishment.

Arriving Late to your Appointment

If tardiness occurs please call us directly 914-674-4000 to inform us of your status. Once we are notified we cannot guarantee your appointment time if you are past your start time. Our cancellation penalties will apply.

SERVICE GUARANTEE

 

We care about every single one of our client's experiences. During the consultation, there is a mutual agreement between the Meg and yourself. Meg will inform you precisely what she can guarantee within the time frame offered along with the vision for your curl goals.  

If you are a client over the age of 18, and if the service that was agreed upon in the consultation was not technically executed to your standards please notify us within 24 hrs by emailing our Management Department at curlyhairalchemist@gmail.com If you are a minor, your parent is responsible for emailing us within 24 hours of your service.  A service will be scheduled within 7 days for an adjustment to be made. 

REFUNDS

 

Retail

We provide store credit for returned products unopened after 7 business days from the date of purchase. We do not accept opened, damaged, or tampered bottles.

Services

All services are non-refundable if you have an issue with your service please follow the instructions under Service Guarantee.

CREDIT CARDS

 

Credit cards are a requirement to be saved in order to schedule and maintain appointments. The client's information is not disclosed to our faculty and is protected by Square Appointments Terms & Agreements.

COVID PROTECTED

 

Meeting the minimum State standard, as well as applicable federal requirements of the ADA, CDC, EPA and OSHA. We guarantee protection to our clients, and ask clients to protect us in effort to reduce the spread of covid-19.