SALON POLICIES

POLICIES AND PROCEDURES ARE AGREED TO UPON BOOKING AN APPOINTMENT ONLINE AND IN PERSON

ISSUED June 2021

Please READ CAREFULLY all of the policies and terms below before booking an appointment.

BOOKING YOUR APPOINTMENT

 
  • As of June 2020 we will book out only 60 days (two months) at a time. That means if the current date is April 20th the latest you can book for is June 20th. If you desire to book for any months after then you will need to wait until it falls inside the two-month time frame. Because Curly Hair Alchemist is a niche studio and offers a skill that is not widely available, there is a high demand for services. We empathize and understand your frustrations when it comes to wanting to get into the online studio scheduler. The best way to book an appointment is to continuously visit the online scheduler, regularly. 
  • How To Prepare Your Curls for Your Appointment: 

     *Please cleanse, condition and style your curls to the best of your ability no more than 2 days before your appointment time. 

  • Not doing so can result in declining your service and fees do apply. Please be sure to style your hair with products. Do not come with your hair in a frizzy, dry, and product-less condition. You will receive a confirmation email of your scheduled appointment, at the bottom of the email under special instructions you will see a detailed explanation of how to prepare your hair. 

  • DON’T arrive with a ponytail, bun, twist out, roller-set, perm-rod set, curl-former, etc. or any style that stretches or changes your hair’s natural curl pattern.

    DON’T brush, pick or comb your hair out the day of your service.

    DON’T style your hair with products that are excessively sticky or greasy/oily. For example, shea butter or coconut oil. Also any products with heavy perfume or fragrance.

  • Please plan to arrive ten minutes prior to your appointment time to guarantee you will be available when your service is scheduled to begin. Please take into consideration traffic for the time of day your appointment is. Major surrounding roads can get congested and as much as double your commute time. 
  • All services include a free consultation.
  • As of January 2019, Curly Hair Alchemist does not offer hair color services.
  • We do not do short buzzed haircuts, if you wish to cut your hair or chop it off to be shorter than 4 inches then we suggest seeing a barber.
  • When booking an appointment through Square select YES for email notifications! That is how you will be informed of the Hair Preparation instructions! You will receive a confirmation email within two weeks of your scheduled appointment, in that email, there are detailed instructions on how to prepare your hair. You will also receive a 72-Hour REMINDER email/text! No action is required if you plan to be at your appointment. However, if you need to cancel you must do it 48 hours before (2 days before) your appointment or you will be charged for the full service. 

  • We are huge animal lovers! Due to state regulations, we cannot allow animals. However, we do welcome Service Dogs and they would need proof of their licensure.
  • Prices are subject to change without notice.

CANCELLATION,  

RESCHEDULING &

NO-SHOWS

 
  • All cancelations must be done before 48 hours of the appointment date/time.
  • Last-minute cancellations are discussed on an individual basis with clients through email/phone calls.
  • Last-minute cancellations are a non-refundable service fee. However, last-minute cancellations are offered a re-scheduling option and also are charged a store credit.
  • No-Show appointments are charged a full-service fee and are no longer eligible to book further appointments.
  • We care about every single one of our client's experiences. During the consultation, there is a mutual agreement between the Specialist and client. Our specialists will inform you precisely what she can guarantee within the time frame offered.
  • If the haircut was technically executed and your standards were met but you'd like to come in again to change the style, length, or shape please book a Returning Client 4-8wk service online.
  • If you are unhappy with your service, you will have up o 7 days to get in touch with us via email
  • All credit cards are excepted. We do not expect gratuity, but it is appreciated and is offered as venmo or cash.
  • VISA/MASTERCARD Gift Certificates from third parties are not excepted.
  • We offer exchanges for un-opened retail bottles within 7 days of purchase.
  • We do not refund retail bottles after 7 days.
  • No refunds for services.

SERVICE GUARANTEE, REDOS,

PAYMENTS, EXCHANGES, 

REFUNDS

 
  • We care about every single one of our client's experiences. During the consultation, there is a mutual agreement between the Specialist and client. Our specialists will inform you precisely what she can guarantee within the time frame offered.
  • If the haircut was technically executed and your standards were met but you'd like to come in again to change the style, length, or shape please book a Returning Client 4-8wk service online.
  • If you are unhappy with your service, you will have up o 7 days to get in touch with us via email
  • Credit cards are a requirement to be saved in order to schedule and maintain appointments. The client's information is not disclosed to our faculty and is protected by Square Appointments Terms & Agreements.

THANK YOU